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 Convention
Agenda
Establishing and maintaining a good relationship with your
customers. Identifying their needs and addressing your
services/programs to those needs. Becoming a gear in the machine
instead of a clog in the gears. Being more than a contractor and
helping your customer and you realize more profits. Presented by a
nationwide property owner and manager.
OSHA--Employee Right Know overview and details, outlines what
you need to know to avoid OSHA penalties and fines. Presented by
Sandy Conard from from JenMar Systems
Preparing your business for the last step. Selling or passing
on your business. Knowing what your business is worth. Determining
the best steps in your business growth to maximize value. Presented
by Keller Business Brokers, Steve Behringer
Effective Quality Control Programs for cleaning. Inspections,
forms, how to look at your cleaning processes for improvement and
gaining employee participation in the process. Presented by Sandy
Conard of Jen Mar Systems.
Marble and stone care, what to look for, what to do, what NOT
to do, helping the customer understand the best methods for
maintaining the life and beauty of their investment. Presented by
Tom McNall
Living and Working Green--naturally. Selling Green cleaning
to your customers, making green by cleaning green. Presented by
April Anderson
Residential Operations--bid the job, staff the job, keeping
the staff and the customer happy. Presented by our esteemed
colleague, Liz Trotter
What is subcontracting? Who are subcontractors? Why will the
IRS investigate you about your subcontractors. Presented by Dave
Crichton and Ken Galo
Marketing programs and strategies, selling your services and
getting the kind of attention you want to succeed. Presented by
Rhonda Pressgrove
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Sunday Afternoon Round Table Discussion Topics:
Promoting from within Vs. Hiring
from outside
Communicating with the
customer
Turning one time jobs into
continuing accounts!
Finding your niche
Suggest A Topic:
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